Privacy Policy

1. Information We Collect

We may collect the following information when you use our website:

Personal Information

• Full Name
• Email Address
• Mobile Number
• Delivery & Billing Address
• PIN Code

Order Information

• Products Purchased
• Order History
• Delivery Preferences
• Payment Status

Payment Information

Payments are processed securely through trusted payment gateway providers. We do not store your debit card, credit card, CVV, UPI PIN, or online banking credentials.

Technical Information

• IP Address
• Device Type
• Browser Information
• Operating System
• Date & Time of Visit
• Website Usage Statistics
• Cookies & Similar Technologies

2. How We Use Your Information

• Process and deliver your orders.
• Provide order confirmations and delivery updates.
• Respond to customer support requests.
• Improve our products and services.
• Personalize your shopping experience.
• Send promotional offers with your consent where required.
• Prevent fraud and maintain website security.
• Comply with legal and regulatory requirements.

3. Sharing of Information

We respect your privacy and do not sell or rent your personal information.

Your information may be shared only when necessary with:

• Delivery partners
• Payment gateway providers
• Technology and website service providers
• Government authorities where required by law

All such third parties are required to use your information only for providing services to Trugreens.

4. Cookies

We use cookies and similar technologies to:

• Remember your preferences.
• Keep you signed into your account.
• Improve website performance.
• Understand customer browsing behavior.
• Enhance your shopping experience.

You may disable cookies through your browser settings, although some website features may not function properly.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

While we strive to safeguard your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

6. Data Retention

We retain your information only as long as necessary to:

• Complete your orders.
• Provide customer support.
• Meet legal, accounting, and tax obligations.
• Resolve disputes.
• Enforce our agreements.

When no longer required, your personal information will be securely deleted or anonymized.

7. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your information.
• Update your account details.
• Opt out of promotional communications.

To exercise these rights, please contact us using the details below.

8. Third-Party Services

Our website may contain links to third-party websites or use third-party services such as payment gateways and analytics providers.

We are not responsible for the privacy practices or content of those third-party websites and encourage you to review their respective privacy policies.

9. Children's Privacy

Our website is not intended for individuals under the age of 18 years.

If we become aware that we have collected personal information from a child, we will promptly delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

Any updates will be published on this page together with the revised effective date. Continued use of our website constitutes acceptance of the updated Privacy Policy.