Cancellation & Refund Policy

1. Order Cancellation

Before Order Processing

Customers may cancel their order free of charge if it has not yet been processed for packing or dispatch.

To request a cancellation, please contact our customer support using the contact details provided below or cancel your order through our website as soon as possible.

After Order Processing

Once an order has been packed, harvested, or dispatched for delivery, it cannot be cancelled because the products are perishable and prepared specifically for your order.

2. Refund Eligibility

You may be eligible for a refund or replacement if:

• You receive damaged or spoiled products.
• You receive incorrect products.
• Items are missing from your order.
• We are unable to fulfill part or all of your order due to product unavailability.
• Your order is cancelled by us before dispatch.

Refunds will be processed after verification of the reported issue.

3. Non-Refundable Situations

Refunds or replacements may not be provided in the following situations:

• The issue is reported more than 24 hours after delivery.
• Products have been consumed, used, or improperly stored after delivery.
• The customer provides an incorrect or incomplete delivery address.
• The customer is unavailable to receive the order, resulting in a failed delivery.
• Dissatisfaction due to natural variations in size, color, shape, ripeness, or appearance of fresh produce that do not affect its quality or usability.

4. Reporting an Issue

If you experience any issue with your order, please contact us within 24 hours of delivery.

Please provide:

• Your order number.
• A brief description of the issue.
• Clear photographs of the affected products.

Our customer support team will review your request and respond as soon as possible.

5. Refund Process

If your refund request is approved:

• Refunds for online payments will be processed to the original payment method used during purchase.
• Refunds are typically initiated within 5–7 business days after approval. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
• For eligible Cash on Delivery (COD) orders, we may request your bank account details or offer store credit, depending on the circumstances.

6. Partial Refunds

If only part of your order is affected, such as a missing or damaged item, we may issue a refund only for the affected product(s) rather than the entire order.

7. Order Cancellation by Us

We reserve the right to cancel an order due to circumstances including, but not limited to:

• Product unavailability.
• Harvest or quality issues.
• Payment failure.
• Pricing or technical errors.
• Suspected fraudulent activity.
• Delivery to an unsupported location.

If we cancel your order after payment has been received, a full refund for the cancelled items will be processed.